Refund policy

RETURN And Refund POLICY

Last updated: November 30 2025

Thank you for shopping with FISI (Feel It Send It).

We want you to be fully satisfied with your purchase.

If you are not, the information below explains how returns and exchanges work.

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:

To start a return, contact us at Hello@feelitsendit.com with your order number and the item you want to return.

Returns sent back to us without approval will not be accepted.

If you need a different size, color, or product, contact us at Hello@feelitsendit.com

We will confirm availability and guide you through an exchange.

If the item you want is out of stock, we can issue a refund or store credit.

Once your return is received and inspected, we will notify you by email.

If approved, your refund will be processed to your original payment method.

Please allow 3–7 business days for the refund to appear.

Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless:

If that happens, we will cover the return shipping.

For hygiene and quality-control reasons, the following items cannot be returned:

Please check sizing and product details carefully before ordering.

If your order arrives damaged or you received the wrong product, email us within 7 days of receiving it.

Include your order number and photos of the issue so we can resolve it quickly.

If you have any questions, contact us at:

Hello@feelitsendit.com